Enjoy $8 flat-rate shipping and FREE shipping on orders $49+

FAQs

How long do your candles burn?

We recommend that you burn Wild Acres soy candles for no more than four hours at a time. In total, the 4 oz candle will burn anywhere from 20-25 hours and the 8 oz candle will burn between 40-50 hours.

I've heard that I need to cut the wick on my candle. Is that true?

Yes, for the best burn, it's helpful to trim your wick. Before lighting, trim your wick to 1/4 inch.

How long will the reed diffusers last?

Our 7oz reed diffuser will last 2+ months on average. This timeframe may change depending on how many reeds you choose to use. 

How many reeds should I be using with my diffusers?

We suggest starting with 5 and adding more as needed depending on the desired potency. It's also important to give your diffuser time to saturate the reeds before making changes. 

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You will receive 10 reeds with your diffuser. This is included in your order and will be no additional cost.

How much is shipping and which carrier do you use?

Shipping is a flat $8 for your orders. If you spend $49+, it's FREE! Wild Acres uses UPS for shipping so that you can expect fast reliable delivery.

How long will it take to receive my order?

All orders are processed and shipped from Austin within 1-3 business days. Once picked up and scanned in by our carrier, orders may take 2-5 business days to arrive depending on location. 

Can I request shipping options outside of ground?

Please contact our Customer Care team at support@wildacresco.com to discuss options.

What is your return policy?

Exchanges and returns must be made within 30 days of delivery and require proof of purchase (e.g. your Wild Acres order number, order confirmation email). Refunds cover the cost of the item returned and do not include shipping fees. As a growing small business, we aren’t currently able to cover return shipping costs, but are always happy to ship exchanges at no extra charge. Contact us at support@wildacresco.com and we’ll help get the process started.